Customer Service

Payment Options: 

Decal Junky accepts most major credit cards and PayPal options through our online catalog and by phone. If you would like to place your order by regular mail please follow the mail order instructions outlined below. We also offer financing options on orders that total $99 or more with approved credit through PayPal.

Mail Orders:

To order by regular mail please browse our online decals catalog and add your selections to the cart. Then print the order and enclose a check or money order for the amount of the decals plus shipping and applicable sales tax if any and mail to the address below.

Note: Mississippi residents add 7% sales tax to the total of the order.

Decal Junky
96 Stonewall CV
Columbus, MS 39705
 

Phone Orders: 

To place your order by phone please call customer service at 662.327.8916 Monday through Friday 9 am to 5 pm Central Standard Time.

Order Question: Check the status of an order, make changes etc.

Use the contact us form below for any questions about an order that has been placed. 

Decal Returns:

We want you to be happy with your decal purchase and will work with you any way that we can to make sure you get the decals that you want. If for some reason you decide that the decal that you ordered is not what you want, we offer a refund for the amount of the decals. Shipping amounts are non-refundable. Please return the decal to us in the original condition and a refund will be issued. Decals should be returned within 30 days for the refund or exchange. Decal Junky does not accept returns on bulk orders. We recommend that you order one decal before placing an order for a large quantity to make sure the decals meet your requirements. Returns can be mailed to:

Decal Junky
Attn: Returns
96 Stonewall CV
Columbus, MS 39705


Decal Replacements:

If your decal contains an error and you need a replacement, we ask that you email a photograph of the decal to us for review. If the error is made on our end we will replace the decal free of charge. If the error was made on your end when the order was placed ex. misspelled words, wrong size or color etc. we will work with you to get it corrected. Decal Junky is not responsible for replacing decals that contain errors that were not made by Decal Junky. We will work with you to get the error corrected but we do not replace decals that contain errors free of charge.


Cancel Order:

If you need to cancel an order that has been placed please try to do so before the close of business on the day the order was placed. If you cancel the order after the close of business on that day Decal Junky is forced to charge a cancellation fee of 10% to cover the processing fees associated with the order. Orders that are canceled before the close of business on the day the order is placed are not charged any cancellation fees.

Orders Not Received:

Please allow a minimum of ten business days after the shipping date for delivery of First Class Mail. If the order has not been received after ten business days we will open a missing package claim with the United States Postal Service in effort to locate the order. Use the contact us form below to report a missing order.

If the shipping address on the order is incorrect the customer is responsible for paying the amount for shipping for the replacement decal. If the shipping address is correct and the order is lost in the mail there will be no return shipping charge.

For all other inquiries please call our customer service number Monday through Friday 9 am to 5 pm CST 662-327-8916 or contact us using the form below.