Customer Service

Explore our website for convenient payment options, step-by-step mail order instructions, and hassle-free decal replacement services. Stay informed about our return policies, check your order status, and make necessary changes.

Payment Options:

Decal Junky accepts most major credit cards, Amazon Pay and PayPal options through our online catalog. If you would like to place your order by regular mail please follow the mail order instructions outlined below.

To order by regular mail please browse our online decals catalog and add your selections to the cart. Then print the order and enclose a check or money order for the amount of the decals plus shipping and applicable sales tax if any and mail to the address below.
Note: Mississippi residents add 7% sales tax to the total of the order.

Decal Junky
96 Stonewall CV
Columbus, MS 39705

Phone Orders:

To place your decal order by phone please call our customer service team at 662.327.8916
Monday through Friday 9 am to 5 pm Central Standard Time.

Question about an order:

Check the status of an order, make changes to an existing order, placing an order etc. Use the contact form below.

Decal Returns:

We want you to be happy with your decal purchase and will work with you anyway that we can to make sure you get the decals that you want. If for some reason you decide that the decal that you ordered is not what you want, we offer a refund for the amount of the decals minus the amount for shipping. The shipping amount is non-refundable. Please return the decal to us in the original condition and a refund will be issued. Decals should be returned within 30 days for a refund or exchange. Decal Junky does not accept returns on bulk orders. We recommend that you order one decal before placing an order for a large quantity to make sure the decals meet your requirements.

Mail Decal Returns to:

Decal Junky
Attn: Returns
96 Stonewall CV
Columbus, MS 39705

Decal Replacements:

If your decal contains an error and you need a replacement, we ask that you send a photograph of the decal to Sales@decaljunky.com for review. The photograph will help to expedite the process of getting the error fixed without delay. If the error is made on our end we will replace the decal free of charge. If the error was made on your end when the order was placed ex. misspelled words, wrong size or color etc. we will work with you to get it corrected. Decal Junky is not responsible for replacing decals that contain errors that were not made by Decal Junky. We will work with you to get the error corrected but we do not replace decals that contain errors free of charge.

Cancel Order:

If you need to cancel an order that has been placed please try to do so before the close of business on the day the order was placed. If you cancel the order after the close of business on that day Decal Junky is forced to charge a cancellation fee of 10% to cover the processing fees associated with the order. Orders that are canceled before the close of business on the day the order is placed are not charged any cancellation fees.

Orders Not Received:

Please allow a minimum of ten business days after the shipping date for delivery of First Class Mail. If the order has not been received after the tenth business days we will open a missing package claim with the United States Postal Service in an effort to locate the package. Use the contact us form below to report a missing order. If the shipping address on the order is incorrect the customer is responsible for paying the amount for shipping for the replacement decal. If the shipping address is correct and the order is lost in the mail there will be no return shipping charge. For all other inquiries please contact us using the form below or give us a call Monday through Friday 9 am to 5 pm CST at 662-327-8916

First Class Mail - Allow ten business days from the time the order is shipped. No Tracking on First Class Mail Delivery. First Class mail orders mail out on Tuesday and Friday of every week.
USPS Priority Shipping - 2-3 Days after shipping to most areas, includes tracking. Mails out the same day or the next day.
USPS Express Shipping - The next day to most areas, includes tracking. Mails out the same day or the next day.