FAQ

Get answers to frequently asked questions about our decals. How to order custom decals, shipping dates, decal colors, and sizes, how to apply vinyl decals and more!

What color is the background?

Decal Junky sells high-quality vinyl cut out decals. The background is removed and the decals look painted on when applied. Only the decal pieces remain on the surface giving a painted on appearance The lighter colors show up best on windows.

What is a vinyl cut out decal?

Vinyl cut out decals are computer cut using a large roll of sign vinyl, the background pieces are removed by hand. Please take a moment to review our Decal Application Instructions for a detailed description of the decals and how they are applied. We also have some manufacture and application videos. The vinyl that we use is a weatherproof sign grade vinyl that is durable indoors or outdoors. We use the same vinyl material that is used for store window lettering, vehicle graphics, exterior signage, and decals.

How do you size the decals? Is the size listed the width or the height?

The size of each decal is listed on the product page. The first number in the size is the decal at it’s largest point. Decals with text added are sized with the text included in the design.The overall size will depend on the amount of text that is added.

Do you have a catalog?

We use our online catalog as our visual and don’t offer a printed catalog. We add new decals regularly and it would be impossible to keep up in print. Please bookmark our site and visit often to view the latest additions and if you are looking for a custom decal please follow the custom decals ordering instructions outlined on our Customer Service Page.

How long will it take to receive my order?

Decal orders are mailed out on Tuesday & Friday of every week. First Class Mail orders received on Thursday, Friday, Saturday, & Sunday are scheduled to mail out on Tuesday. First Class Mail orders received on Monday, Tuesday, & Wednesday are scheduled to mail out on Friday. Priority & Express Shipping orders mail out the next business day.

How is my order shipped?

All orders are shipped United States Postal Service and delivered with your regular mail.

How much is shipping

Shipping amount is based on the order total. Please visit our Shipping Information Page for more details on the different shipping methods and associated costs.

Can I put my decal on the inside of the window?

By default, the decals are cut to be applied to the outside. If you want the decals cut to be applied to the inside please select the option for inside application on the product page. When we cut decals to be applied to the inside, the image is cut in reverse so that the adhesive is on the face of the decal.

Do you offer different sizes than the ones listed?

If you need a size not listed or if you need the decal to fit within a certain size area please order the closest size and add a note in the order comments on the checkout page of the exact size that you need the decal to be cut. Please also include a valid phone number or email address so we can contact you if we have any questions.

Do you make custom decals?

For custom decals made from your own design or artwork please visit our Custom Decals Information page for artwork specifications and ordering instructions.

Do you have other colors than the ones listed in the catalog?

If you need a color not listed in the catalog please make a note in the order comments on the checkout page. If we have the color we will process the order. If we don’t have the color we will contact you by phone or by email.

Will my rear window defrost or wiper blade hurt the decal?

The rear window defrost will hot harm the decal. The defrost does not get hot enough to cause damage to the vinyl. If you have a rear window windshield wiper you may want to apply the decal in the top center or in a corner out of reach of the wiper blade. With repeated use of the wiper it may cause the decal to start to peel on the outer edges. This will also cause wear and tear on your wiper blade.

Do you make multi-color decals?

The decals that we sell are single color vinyl cut out decals. The only multi-color decals that we offer are the flag decals and a few others. When we make multi-color stickers and decals each color is cut individually then the colors are put together by hand. If you need multi-color stickers in large quantity please send us the information and we will be glad to make recommendations for a supplier if we are unable to grant your request. All decal orders are quoted on an individual basis.


What is an etched glass decal?

Etched glass decals are cut using a specialty gray frosted translucent type vinyl and when applied to a glass surface gives the illusion of the image being etched into the glass. The etched glass decals look beautiful on tinted windows or any glass surface. Etched glass decals work great for any quick and easy home decor project, just peel and stick.

Can I design my own decal?

You can enter any special instructions about the size, text or layout and design of your order in the order comments on the checkout page. Please provide a valid email address or phone number so we can contact you if we have any questions. If you need a decal made using your own artwork please email the information to us following the instructions on the Custom Decals information page. We will work with you by email to get the exact decal that you need. All of our decals are custom cut when the orders are received.

I only need lettering. Can I order a text decal without any artwork?

You can order custom text decals from our Design A Text Decals section of our website. These decals are sized by the width of each line. If you have size or design preferences please enter those in the special instructions box during the checkout process. We will make the decal to your specifications. You may also include notes that you would like to receive a sample and a sample will be emailed to you before the order is processed. This may delay shipping if we don’t hear back from you because the order will be placed on hold while waiting for your reply.

Do you ship C.O.D.?

Decal Junky does not accept C.O.D. orders. Our company accepts most major credit cards and PayPal options through our online checkout. We can accept your order online, by phone or by mail. Regular mail orders are accepted with a check or money order. Please see our Customer Service Page for mail order instructions and mailing address.

Can I place an order using a Purchase Order?

If you have an order that you want to place and you don't want to use the online checkout please give us a call during regular customer service business hours Monday - Friday 9am - 5pm CST 662.327.8916 or send us an email with the information for the order. The decals that you want, the design, size, quantity and color etc. we will be work up the order for you and provide you with an invoice by email that can be paid through the online checkout or through your Paypal account. You may also print the invoice and mail a check or money order following the mail order instructions on our Customer Service page.


How will I know when my order has shipped?

Shipping confirmations are sent to the email address on the order when the order ships. The shipping confirmation email contains your tracking number and a link to track delivery when applicable. If you don’t receive the shipping confirmation the email was returned to us as undeliverable. This can happen when there is an error in the email address when it was entered on the order.

What if I received a shipping confirmation but never received my order?

If you received a shipping confirmation email and your order was not received within ten business days of the original shipping date please contact us by email or by phone Monday through Friday 9 am to 5 pm CST at 662-327-8916 so we can make an effort to locate the missing package by opening a missing package claim with the United States Postal Service. Decal Junky is not responsible for orders not received after 30 days.

How do I cancel an order already placed?

If you need to cancel an order that has been placed please contact us using our contact form, send us an email or call us during regular customer service business hours. Please include your order number and the reason for the cancellation. Decal Junky is forced to charge a 10% cancellation fee on orders that are canceled after the close of business on the same day. The cancellation fee covers the processing fees that we are charged to process the order. If you cancel the order before the close of business on the same day there is zero cancellation fee.

What do you do with customer information?

All of the information that you provide is used for business with Custom Signs Decal Junky only. We want you to feel safe and secure when doing business with us. Please review our privacy policy for more information.

What is your return policy?

We want you to be happy with your decal purchase and will work with you any way that we can to make sure you get the decal that you want. If for some reason you decide that the decal that you ordered is not what you want, we offer a refund minus the amount for shipping plus 10% to cover processing fees. Please return the decal to us in the original condition and a refund will be issued. Decals should be returned within 30 days for refund or exchange. Decal Junky does not offer refunds on bulk orders. If the decals contain an error on our part they will be replaced at no charge. Please visit our Return Policy page for more detailed information.

Do you offer wholesale pricing?

We offer the decals at a discount when you order in quantity of 12 or more. Pricing is dependent on the type of artwork provided, the design, size, and quantity ordered. To receive our discount & wholesale pricing please contact us by email, by phone, or use the contact form below. If you have your own artwork please send your request by email and attach a copy with your request.

Do the decals adhere to canvas and fabrics?

Not very well. The decals can be made as a stencil for painting the image onto the canvas or fabric. To make a stencil for painting or glass etching the decals are cut in reverse with the image being removed from the vinyl. The paint used for painting on canvas and fabrics is called 1 Shot Sign Paint speed dry UV acrylic and can be purchased at a sign supply store either locally or online.

If you need a stencil for painting or etching please send the information to us and we will be happy to set this up for you. Length, letter style, overall size and design. Simple graphics work best. It gets tedious when you work with intricate designs.

What type of surfaces do the decals stick to?

Vinyl cut out decals can be applied to most smooth surfaces that include but not limited to cars, windows, walls, trucks, boats, motorcycles, the body of any vehicle, metal, most plastics, fiberglass, mailboxes, mirrors, aluminum, painted wood, etc. Some have used the decals for floor graphics on tile.

Clean the area well to remove any dust and oily residue. The decals will not adhere to a surface that has been waxed. You can wax over the decals after application they just won’t stick to the wax. The decals can also accept a clear coat if needed.

My car was in an accident and I lost my decal.

Insurance will sometimes cover the cost of your replacement decal if you provide a receipt with your insurance claim.

My decal doesn't show up well on the window.

The lighter colors show up best on car windows. When you apply the decal the application or transfer tape must be remove to expose the decal clearly. If you are seeing a frosty appearance or outline around the decal the application tape has not been removed. If the application tape is not removed during the application process rain and dust will accumulate between the window and the application tape making it bubble and wrinkle. 

 

Submit your question using the contact form below.